We came out of an
HVAC company.

So we'd get the radio call. Sometimes we could talk them through it, sometimes it meant a second trip or the wrong part. The know-how was all in a few people's heads, and there was no good way to share it with the tech actually standing on the roof.

And it got worse on a schedule. Every spring we'd hire. Some of those people stuck; others found out by July that summer in this trade is brutal and left. Then winter would go quiet, and by the next spring everyone's hands were a little rusty — especially the ones who'd only had one summer in. So right when the calls picked back up, our senior techs were training brand-new hires, cleaning up recalls, coaching the people from last year and the year before, and still trying to hit their own numbers.

That stretch is when our best people were the least happy — and it's also when the hiring market is loudest, so it's exactly when you can't afford to lose them. As an owner you're trying to keep everyone steady and keep turnover down. Hiring one more tech just to sit on the phone and guide everyone else would have eaten a real chunk of the profit.

So we're not guessing alone anymore.

We built ACLogics for those techs. It walks through symptoms, readings, and what to check next — the kind of thing a good lead tech would say over the radio. It doesn't take the measurements or do the repair. That's still the tech's job. It just means they're not guessing alone.

We're a small team and we still think like the contractors we were. If something doesn't help on a real job, we don't ship it.

— The ACLogics team, Dallas–Fort Worth, Texas