Guides & Documentation

Go to accounts.aclogics.com and click Sign Up. Enter your name, email, and choose a password. You'll receive a confirmation email. Open the link to activate your account.

Solo Plan is for individual technicians. Team Plan adds unified billing and shared diagnostics for your whole shop. Insight Plan adds management-level reporting and live expert support. You can upgrade at any time from your account settings.

The current field release is optimized for iPhone and iPad. If your team needs broader device access, contact us before rollout so we can confirm fit.

From your dashboard, go to Settings > Team > Invite. Enter each technician's email address. They'll receive an invite link and be added to your company billing automatically.

From the dashboard, tap New Diagnostic. Select the equipment brand, enter the model number if available, and describe the symptom or error code. The AI will guide you through the rest.

Type or paste the error code exactly as it appears on the unit's display. ACLogics supports codes from major brands including Daikin, Carrier, Trane, Lennox, Rheem, and more.

Each result includes a probable cause, a confidence level, a step-by-step troubleshooting sequence, and a list of parts that may be needed. Tap any step to expand it for more detail.

Existing diagnostics are available offline once loaded. New diagnostics require a connection. Your offline history is synced as soon as you reconnect.

After completing a diagnostic, tap Save & Report. You'll get a professionally formatted PDF you can share with your customer or keep for your records. Reports include the diagnostic summary, recommended repairs, and your technician name.

Go to History from the main menu. Diagnostics are stored for 90 days on Solo Plan and indefinitely on Team and Insight Plans. You can search by date, brand, error code, or address.

Insight Plan subscribers can export diagnostic history as CSV from the Management Center. Go to Reports > Export, then choose your date range and format.

Go to Settings > Team. Use Invite to add members and Remove to deactivate an account. Billing adjusts automatically at the next billing cycle.

Owner accounts have full access including billing. Admin accounts can manage team members. Technician accounts can run diagnostics and view their own history. Roles are assigned during invite or changed later in Settings.

All technicians on a Team or Insight Plan share a unified diagnostic database. Any team member can search and view past jobs from the whole company.

Go to Settings > Billing > Change Plan. Upgrades take effect immediately. Downgrades apply at the end of your current billing period.

Go to Settings > Billing > Payment Method. We accept all major credit cards. Payments are processed securely and we do not store your card details.

Go to Settings > Billing > Cancel Subscription. Your account remains active until the end of the paid period. Your diagnostic history is retained for 30 days after cancellation in case you return.

Go to Settings > Billing > Invoice History. You can download PDF invoices for any past payment.

The "Zero-Wait" Competitive Advantage

Under 30 seconds. Unlike traditional phone support where you might wait on hold for 10–20 minutes, ACLogics provides AI-driven diagnostic results as soon as you enter the system data. You finish the job faster and move to the next.

The "Insight" Customization

Yes. The Insight Plan is designed to be flexible. We can work with your leadership team to tailor data reporting, custom coordination tools, and specific feature integrations that match how your company actually operates.

Real Field Support (Equipment, not App)

For Insight Plan subscribers, yes. You get a direct line to HVAC experts who can assist with complex equipment diagnoses via live chat or call. It’s like having a senior lead technician available for your team during business hours (Central Time).

Billing & Scaling

Available on our Team and Insight plans, this allows a business to manage one single payment for all technicians, making it easy to add or remove team members as your shop grows.

Connectivity & Offline Access

Partially. While an active connection is required to consult the AI, you can access recent history, saved records, and solutions offline as long as the page is not refreshed. We are continuously expanding offline capabilities to reduce dependency on connectivity.

Supported Equipment Types

It supports AC, Furnace, Heat Pump, Mini-Split, and Package Unit systems.

Residential & Commercial Coverage

Our AI is trained on extensive data from both residential and commercial systems. However, as our key validation partners specialize in residential units, our current real-world optimization is most advanced in that sector. We are actively collecting commercial feedback to rapidly bring our commercial capabilities to the same level of precision.

Ease of Use

Yes. ACLogics is built for newer technicians who already know basic field work and want help diagnosing more consistently. It helps interpret symptoms, readings, and next checks, but it does not replace hands-on training, measurements, or repair judgment.