Which plan should I choose?
Choose Pro Plan if you're an independent technician, Team Plan if you're part of a shop that needs company billing and
shared diagnostics, and Insight Plan for leadership visibility with operational trends and coordination.
Can I change plans later?
Yes. You can upgrade or downgrade at any time as your needs change.
How fast is the diagnostic assistance?
Under 30 seconds. Unlike traditional phone support where you might wait on hold for 10–20 minutes, ACLogics provides AI-driven diagnostic results as soon as you enter the system data. You finish the job faster and move to the next.
Can the Insight Plan be customized for my specific workflow?
Yes. The Insight Plan is designed to be flexible. We can work with your leadership team to tailor data reporting, custom coordination tools, and specific feature integrations that match how your company actually operates.
Does your support team help with actual HVAC troubleshooting?
For Insight Plan subscribers, yes. You get a direct line to HVAC experts who can assist with complex equipment diagnoses via live chat or call. It’s like having a senior lead technician available for your team during business hours (Central Time).
How do diagnostic tokens work?
Tokens power AI troubleshooting workflows, Step Chat, and report generation. Free accounts receive 50,000 permanent tokens on sign-up (they never expire and do not reset). Pro plans include 500,000 monthly refreshed tokens, and Team plans include 1,500,000 monthly tokens per technician.
Can I buy extra tokens without a monthly subscription?
Yes. You can top up anytime directly in the mobile app with a $6.99 instant token refill pack (100,000 permanent tokens) that never expires. Active Pro subscribers receive a 1.5× bonus (150,000 tokens) for the same $6.99.
What happens if a diagnosis fails or needs a retry?
ACLogics operates on a fair, success-only billing policy. Tokens are only deducted for successfully completed workflow steps. Retried or failed intermediate steps cost 0 tokens. If a diagnosis cannot be generated, exactly 0 tokens are charged.
Is there a free trial for the Team Plan?
Yes. You can start a 3-day free trial directly at team.aclogics.com with no credit card required, invite your technicians, and test full team workflows before setting up company billing.
What is "Unified Company Billing"?
Available on our Team and Insight plans, this allows a business to manage one single payment for all technicians, making it easy to add or remove team members as your shop grows. The first Admin seat is completely free.