ACLogics Help Center
Find an answer or choose what you need to do.
35 articles
Search for a task or the message you see.
Create or edit an invoice or estimate
Set prices, switch between an estimate and invoice, and share the saved PDF.
Edit a report or mark repairs complete
Correct a section, review an AI rewrite, or record work completed on a later visit.
How do I correct an earlier diagnosis answer?
Review an earlier step and understand which later choices a changed answer removes.
Create and export a diagnosis report
Generate a report, review the findings, and share a PDF from Job Documents.
Ask a follow-up question with Side Chat
Ask about a reading or check within your diagnosis, and recover when Side Chat cannot answer.
Work through a guided diagnosis
Complete checks, record readings and notes, and return to unfinished work.
Find a job report, invoice, notes, or questions
Open Job Documents and choose the record you need.
Enter the job details once with Site Info
Set the location, model, serial number, customer name, and report language that both the report and the invoice print from.
Why is my diagnosis report outdated?
Compare the report with changed diagnosis answers before editing or regenerating it.
Find and pin a diagnosis in History
Search recent jobs, clear filters, and pin work while connected.
Start a new diagnosis
Enter an error code or symptom, add equipment details if available, and open your diagnosis.
What information should I enter for a diagnosis?
Describe what the equipment does, include readings and units, and start even without an error code.
Save and reuse warranty terms
Write your warranty once, set a default, attach it to an invoice, and share one list across your team.
How do I upload my EPA or ODP certificate?
Submit a clear certificate photo from Account and check that it saved.
What happens to my tokens if I cancel Pro?
Check when Pro access ends and which tokens you keep after cancellation.
What do Pending review and Rejected mean for my certificate?
Check certificate status, replace a rejected photo, and get help with review.
Install ACLogics and sign in
Download the app and sign in with the email or provider you use for your jobs.
Buy, restore, or cancel Pro
Upgrade in Account, restore a missing purchase, or cancel through your app store.
Check your token balance and buy a refill
Find your balance, see which actions use tokens, and add permanent tokens when needed.
How do Pro token rollovers work?
Keep unused Pro tokens while subscribed and understand when the monthly credit arrives.
Change app settings, notifications, or apply an update
Find app settings, choose a theme, enable diagnosis-ready notifications, and apply a downloaded update.
Accept a team invitation and switch accounts
Join with your invited email and select the organization before starting work.
Why is AI Diagnosis locked?
Check certificate submission, internet access, and tokens before starting a new diagnosis.
Fix a blocked action or an app error
Find the message you see and follow the next step.
How do I delete my account?
Delete your profile in the app and check what remains before confirming.
Who can see my diagnoses, and what happens after account deletion?
Check personal and team access, image retention, and where to request deletion.
Contact support or report an app problem
Use the feedback form or email support with what happened and the message shown.
Work offline and sync your changes
Know what needs internet and keep local edits safe until they upload.
Should I use Scan Free or Scan Pro?
Compare offline text capture with automatic field extraction and check token use.
Use the Duct Calculator
Add duct sizes, compare airflow estimates, and understand the undersized warning.
Capture and attach an equipment nameplate
Photograph the label, check the fields, and save or attach the result.
Set up an ACLogics team
Create an organization, choose a plan, and invite your technicians.
Manage Team billing, invoices, or cancellation
View invoices, update payment details, and check access after cancellation.
Invite and manage team members
Choose a role, send an invitation, or remove organization access.
Fix a Team invitation, access, or billing problem
Match the portal message to the next step without repeating payment.
No matching help articles. Try a shorter search or email team@aclogics.com.