Understand plans, tokens, refills, and subscriptions

ACLogics uses diagnostic tokens for AI-related operations, including diagnosis generation, Step Chat (Ask AI), report generation, and related AI analysis. Our token architecture ensures you have the power you need while maintaining complete billing transparency.

Comparison of Plans

A “full diagnostic workflow” means a complete job: symptom entry, guided diagnosis, follow-up questions, and a customer-ready report. Actual token consumption depends on question length and system complexity.

Teams that also require On-Demand Master Tech Consultation and custom API integrations can review our Insight Plan on the pricing page.

Token Refill Packs (Pay-As-You-Go)

Need extra tokens without upgrading your plan or changing your billing cycle? You can purchase instant token refills directly in the mobile app:

• $6.99 for 100,000 permanent tokens (active Pro subscribers receive 150,000 tokens for the same price).
• Refilled tokens are permanent and never expire.
• When you run diagnoses, your monthly plan allowance is automatically used first before tapping into your permanent token reserve.

Fair AI Billing (Success-Only Deduction)

Our backend AI diagnosis pipeline operates on a success-only deduction policy:

• Tokens are only deducted for workflow steps that complete successfully.
• Retried or failed intermediate steps cost 0 tokens.
• If a diagnosis generation fails entirely, 0 tokens are deducted from your balance.

Reaching Your Token Limit

If you exhaust your available tokens:

• Temporary Restriction: The app will pause new AI queries (such as initiating new AI diagnoses or asking Step Chat questions) until you refill tokens or your next monthly cycle renews.
• Full History Access: You retain complete, uninterrupted access to view, read, and export your existing diagnostic history, generated reports, and saved notes.
• Monthly Reset: For Pro and Team plans, your monthly quota resets automatically on the 1st of each month.

If you believe a token deduction was applied incorrectly, contact support at team@aclogics.com with your account email address and a screenshot of the issue.

How to Upgrade

• Upgrading to Pro (Mobile App):

  1. Tap your Account Badge in the top navigation bar of the ACLogics app.
  2. Scroll to the subscription section and tap Upgrade to Pro.
  3. Confirm the subscription through the Apple App Store or Google Play prompt.

• Setting Up a Team Account (Web Portal):

  1. Visit team.aclogics.com on any browser.
  2. Sign in and create your company organization.
  3. Start with a 3-day free trial (no credit card required), invite your technicians, and test team features before setting up company billing.

Restoring Purchases and Syncing Access

• Restore Purchases: If your mobile account does not reflect an active subscription after upgrading, go to the Account section and tap Restore Purchases to re-verify your transaction with the app store.
• Cross-Device Sync: Your subscription is tied to your ACLogics user account. Logging in with the same email or identity provider (Apple or Google) on any device restores your plan status automatically.

Managing or Canceling Subscriptions

• Apple / Google Subscriptions: Manage or cancel your personal Pro subscription directly through your device’s subscription settings (iOS Settings > Apple ID > Subscriptions or Google Play > Subscriptions).
• Team Subscriptions: Organization billing and member seats are managed directly by your company administrator at team.aclogics.com.
• Coexisting Plans: Team technicians can also maintain a personal Pro subscription. Personal Pro access and organization Team access operate as independent billing profiles.