Fix a Team invitation, access, or billing problem
Match the portal message to the next step without repeating payment.
Find the message below. Do not repeat checkout to fix a delayed activation.
An invited member cannot see the team
Use the exact invited email address, confirm the invitation is still pending in Members & Billing, and reconnect the phone. Then check Account in the app. See join a team.
Activating your subscription…
Wait about 30 seconds and use Try again. If it stays blocked, contact support before paying again.
No Seat
An existing member lacks subscription coverage. Check that the subscription is active and the roster fits the tier.
Maximum Seat Limit Exceeded
Current members plus pending invitations exceed the tier’s limit. Revoke unused invitations or choose a larger tier. See Team billing.
Access Denied — no administrator privileges
Use the mobile app as a Technician, or ask an Manager to change your role if you need portal access.
Not a member of any organization
Sign in with the invited address. Ask the Manager to check the invitation. Create a new organization only if you intend to start a separate team.
Organization limit reached
Contact support if you need another organization.
Billing or seat information unavailable
Reload or select Retry. If the warning remains, contact support with the organization name and message.