Find and pin a diagnosis in History
Search recent jobs, clear filters, and pin work while connected.
Open History to find a past diagnosis. Search by symptom, site address, model, serial number, or error code.
How do I find a past job?
- Open History from the bottom navigation.
- Enter a detail you remember.
- Use the status, system type, or pinned filters if needed.
- Open the matching diagnosis.
Why can I not find it?
Clear the search and filters, check the active Personal or Team account, and reconnect. The searchable list covers the most recent 90 days. That search window does not mean all underlying records are deleted after 90 days; see data retention.
How do I pin it?
Connect to the internet, open the job’s action menu or swipe action, and choose Pin. Use Unpin to remove it from the pinned list.
Pinned jobs appear at the top of Home and History. Pinning alone does not guarantee every detail is stored offline. Open the job and report while connected before leaving service.
If Pin is disabled while offline, reconnect and wait for the connection message to clear. See offline help for preparing saved work.