Support area
Diagnosis
Start a diagnosis, record checks, ask in Side Chat, and prepare job documents.
Create or edit an invoice or estimate
Set prices, switch between an estimate and invoice, and share the saved PDF.
DiagnosisEdit a report or mark repairs complete
Correct a section, review an AI rewrite, or record work completed on a later visit.
DiagnosisHow do I correct an earlier diagnosis answer?
Review an earlier step and understand which later choices a changed answer removes.
DiagnosisCreate and export a diagnosis report
Generate a report, review the findings, and share a PDF from Job Documents.
DiagnosisAsk a follow-up question with Side Chat
Ask about a reading or check within your diagnosis, and recover when Side Chat cannot answer.
DiagnosisWork through a guided diagnosis
Complete checks, record readings and notes, and return to unfinished work.
DiagnosisFind a job report, invoice, notes, or questions
Open Job Documents and choose the record you need.
DiagnosisEnter the job details once with Site Info
Set the location, model, serial number, customer name, and report language that both the report and the invoice print from.
DiagnosisWhy is my diagnosis report outdated?
Compare the report with changed diagnosis answers before editing or regenerating it.
DiagnosisFind and pin a diagnosis in History
Search recent jobs, clear filters, and pin work while connected.
DiagnosisStart a new diagnosis
Enter an error code or symptom, add equipment details if available, and open your diagnosis.
DiagnosisWhat information should I enter for a diagnosis?
Describe what the equipment does, include readings and units, and start even without an error code.
DiagnosisSave and reuse warranty terms
Write your warranty once, set a default, attach it to an invoice, and share one list across your team.