Fix a blocked action or an app error

Find the message or action below. If local work has not synced, keep the app signed in while you recover.

Cannot start a diagnosis

Equipment details and an error code are optional. Enter a symptom or code, connect to the internet, and check AI Diagnosis access for certificate or token messages.

Service unavailable

Check that a website loads on your phone. Reconnect and retry after a moment. If the app still cannot connect, contact support with the time and message.

PDF sharing is disabled

Wait for report generation or another export to finish. Reopen the completed report and use its share icon. See report help.

Pro still shows Free

Use Account → Restore Purchases in the account used for the purchase. Do not pay again. See manage Pro.

Photo unavailable

Retake the photo or reopen it. If it still fails, enter the equipment details manually. See nameplate scan help.

Local changes cannot sync

Keep the current account signed in, reconnect, and follow offline sync help.

Sign-in does not finish

Use the newest email code or reopen the provider sign-in screen. See sign-in help.