Start a new diagnosis
Enter an error code or symptom, add equipment details if available, and open your diagnosis.
You can start with a symptom or an error code. Equipment details are optional, and you do not need an error code.
- On Home, tap Enter error code or symptom.
- Add a nameplate or enter the brand and model. Select SKIP if you do not have them.
- Enter the fault code, or select I don’t have an error code.
- Describe what happens, check the reply language, and tap ANALYZE SYMPTOM. You can type or use the microphone.
- Open the completed diagnosis from Home or History.
You can leave the app while it prepares the diagnosis. If you leave before submitting, reopen New Diagnosis and review the saved draft.
For examples of useful observations, see What information should I enter?. For scanning, see Capture a nameplate.
If you cannot submit
Connect to the internet and enter a symptom or code. Equipment details are not required. Check the message shown: AI Diagnosis access and token balances cover the other common blocks.